Privacy Policy


(1) In the following, we inform you about the collection of personal
data when using our website. Personal data is all data that can be related to
you personally, e.g. name, address, e-mail addresses, user behaviour.

(2) The responsible party pursuant to Article 4 (7) of the EU General
Data Protection Regulation (DS-GVO) is Olando GmbH, Prannerstraße 11, 80333
Munich, Germany (see our imprint). You can reach our data protection officer at or our postal address with the addition "Der

(3) When you contact us by e-mail, the data you provide (your e-mail
address, name and telephone number, if applicable) will be stored by us in
order to answer your questions. We delete the data accruing in this context
after the storage is no longer necessary or restrict the processing if there
are legal retention obligations.

(4) If we use commissioned service providers for individual functions of
our offer or would like to use your data for advertising purposes, we will
inform you in detail about the respective processes below. In doing so, we will
also state the defined criteria for the storage period.


(1) You have the following rights with regard to the personal data
concerning you:

- Right to information,
- Right to correction or deletion,
- right to restriction of processing,
- right to object to processing,
- right to data portability.

(2) You also have the right to complain to a data protection supervisory
authority about the processing of your personal data by us.


(1) In the case of merely informative use of the website, i.e. if you do
not register or otherwise transmit information to us, we only collect the
personal data that your browser transmits to our server. If you wish to view
our website, we collect the following data, which is technically necessary for
us to display our website to you and to ensure its stability and security
(legal basis is Art. 6 para. 1 p. 1 lit. f DS-GVO):

- IP address
- Date and time of the request
- Time zone difference to Greenwich Mean Time (GMT)
- Content of the request (specific page)
- Access status/HTTP status code
- Amount of data transferred
- Website from which the request came
- Browser
- Operating system and its interface
- Language and version of the browser software.

(2) In addition to the aforementioned data, cookies are stored on your
computer when you use our website. Cookies are small text files that are stored
on your hard drive, in relation to the browser you are using, and which provide
the party setting the cookie (in this case, us) with certain information.
Cookies cannot execute programmes or transfer viruses to your computer. They
serve to make the Internet offer as a whole more user-friendly and effective.

(3) Use of cookies:

a) This website uses the following types of cookies, the scope and
functionality of which are explained below:
- Third-party cookies, in addition

b) We also work with various third-party providers who help us to
display advertisements on the Internet that are relevant to you. These
third-party providers may also store cookies on your computer's hard drive
(third-party cookies). You can delete the cookies in the security settings of
your browser at any time.

c) You can configure your browser settings according to your preferences
and, for example, refuse to accept third-party cookies or all cookies. Please
note that you may not be able to use all the functions of this website.


(1) In addition to the purely informational use of our website, we offer
various services that you can use if you are interested. For this purpose, you
will generally have to provide further personal data which we use to provide
the respective service and to which the aforementioned data processing
principles apply...

(2) In some cases, we use external service providers to process your
data. These have been carefully selected and commissioned by us, are bound by
our instructions and are regularly monitored.

(3) Furthermore, we may pass on your personal data to third parties if
we offer promotions, competitions, contracts or similar services together with
partners. You will receive more detailed information on this when you provide
your personal data or in the description of the respective offer below.

(4) If our service providers or partners are based in a country outside
the European Economic Area (EEA), we will inform you of the consequences of
this in the description of the offer.


(1) If you have given your consent to the processing of your data, you
may revoke this consent at any time. Such a revocation will affect the
permissibility of the processing of your personal data after you have expressed it to us.

(2) As far as we base the processing of your personal data on the balance of interests,
you may object to the processing. This is the case if the processing is not necessary,
in particular, for the fulfilment of a contract with you, which is shown by us in each case
in the following description of the functions. When exercising such an objection, we ask you
to explain the reasons why we should not process your personal data as we have done.
In the event of your justified objection, we will review the situation and either discontinue
or adapt the data processing or show you our compelling legitimate grounds on
the basis of which we will continue the processing.

(3) Of course, you can object to the processing of your personal data
for advertising and data analysis purposes at any time. You can inform us of
your advertising objection using the following contact details:

Olando GmbH,
Prannerstraße 11,
80333 Munich, Germany


(1) This website uses Google Analytics, a web analytics service provided
by Google, Inc ("Google"). Google Analytics uses "cookies",
which are text files placed on your computer, to help the website analyse how
users use the site. The information generated by the cookie about your use of
this website is usually transmitted to a Google server in the USA and stored
there. In the event that IP anonymisation is activated on this website,
however, your IP address will be truncated beforehand by Google within member
states of the European Union or in other contracting states to the Agreement on
the European Economic Area. Only in exceptional cases will the full IP address
be transmitted to a Google server in the USA and shortened there. On behalf of
the operator of this website, Google will use this information for the purpose
of evaluating your use of the website, compiling reports on website activity
and providing other services relating to website activity and internet usage to
the website operator.

(2) The IP address transmitted by your browser as part of Google
Analytics will not be merged with other Google data.

(3) You may refuse the use of cookies by selecting the appropriate
settings on your browser, however please note that if you do this you may not
be able to use the full functionality of this website. You can also prevent the
collection of data generated by the cookie and related to your use of the
website (including your IP address) by Google and the processing of this data
by Google by downloading and installing the browser plug-in available under the
following link:

(4) This website uses Google Analytics with the extension
"_anonymizeIp()". This means that IP addresses are processed in a
shortened form, which rules out the possibility of personal references. If the
data collected about you is related to a person, this is immediately excluded
and the personal data is deleted immediately.

(5) We use Google Analytics to analyse and regularly improve the use of
our website. The statistics obtained enable us to improve our offer and make it
more interesting for you as a user. For the exceptional cases in which personal
data is transferred to the USA, Google has submitted to the EU-US Privacy
Shield, The legal basis for the
use of Google Analytics is Article 6 (1) sentence 1 lit. f DS-GVO.

(6) Third party information: Google Dublin, Google Ireland Ltd, Gordon
House, Barrow Street, Dublin 4, Ireland Fax: +353 (1) 436 1001. Terms of
Service:, overview of Google
Privacy and Terms: Google Privacy


(1) If you wish to place an order in our webshop, it is necessary for
the conclusion of the contract that you provide your personal data, which we
require for the processing of your order. Mandatory data required for the
processing of contracts are marked separately, other data are voluntary. The
legal basis for the processing of this personal data is Art. 6 para. 1 p. 1
lit. b DS-GVO.

(2) We process the data you provide to process your order. For the
fulfilment of the contract, we pass on your data to the shipping company
commissioned with the delivery, insofar as this is necessary for the delivery
of ordered goods. Depending on which payment service provider you select in the
ordering process, we pass on the payment data collected for this purpose to the
credit institution commissioned with the payment and, if applicable, to payment
service providers commissioned by us or to the selected payment service. In
some cases, the selected payment service providers also collect this data
themselves if you create an account with them. In this case, you must register
with the payment service provider with your access data during the ordering
process. In this respect, the data protection declaration of the respective
payment service provider applies. We are entitled to pass on this personal data
in accordance with Art. 6 Para. 1 S. 1 lit. b DS-GVO. Our service providers may
only process or use your data for the purpose for which they were transmitted
to them, if necessary. The data is accessible to you at all times. Insofar as
data is passed on to external service providers, we have taken technical and
organisational measures to ensure that the data protection regulations are

(3) Your address, payment and order data will be stored for the duration
of the tax and commercial law retention obligations of ten years after
completion of the contract and then deleted, unless you have consented to
storage beyond this or the further processing of the data is necessary for the
assertion, exercise or defence of legal claims. The legal basis for the
processing of personal data for these purposes is Art. 6 para. 1 p. 1 lit. c or
lit. f DS-GVO. After the respective purpose ceases to apply, your data will be
deleted immediately.



Q: What are your service hours?
A: We are here for you Monday to Friday from 10am-5pm (GMT +1, we are
located in Germany).

Q: What delivery times can I expect?
A: As this is an international press mailing, delivery times of up to 14
days should be expected. We do our best to deliver as quickly as possible, but
there can always be delays. This may be caused by changes in the transport
process (e.g. border controls), in international traffic (e.g. cancellation of
previously used flight connections) and also in the delivery in the destination
country (e.g. protection regulations and quarantine measures).

Q: Can I return my items?
A: We always strive to provide our customers with the best quality and
service. Of course, we understand that sometimes complaints may occur. Please
contact our customer service ( so that we can find
the best individual solution for you.